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RETURN

If for any reason you would like to return an item, please note that we do not cover your shipping costs back to us. Because we ship most items to the UK for free, all items returned worth over £60 will be charged £6 return fee to cover our prior cost of shipping it out to you. Garments must be returned in the same condition it was delivered before a refund or exchange will be considered. We are happy to accept for return, any garment that is unworn and still fitted with all security tags and labels and that is dispatched to us within 7 days of receipt by the buyer. Please follow the return instructions on the returns sheet enclosed with your parcel and mail it back to us within 7 days of receipt. If you have any questions regarding your return, please contact us at returns@ivyekongfashion.com and we will be happy to assist you. Please remember to indicate if you would like a refund or exchange. If you would like an exchange, please remember to identify what item you would like in exchange. If you do not indicate that you want an exchange, we will go ahead and issue a refund. If you return any item bought as a sale item, you will not get a refund back to your method of payment. Please note that sale items can only be returned for refund by credit note which can only be used in our online store and its valid for 1 year.

DELIVERY

Please find your country in the dropdown box to view delivery times and charges. Delivery to other countries cost £9.99 for standard delivery charge for 2 items. Any additional items will incur an extra delivery fees of £4.99. We use UPS or Royal Mail international delivery. There is no next day delivery option. Deliveries are made Monday – Friday 8am to 7pm, there is no Saturday service available. We use a signed-for delivery service. Someone will need to be in to accept your delivery. If there is no-one in to sign for the delivery, a card will be left where you can arrange re-delivery or to collect from the depot. To minimize delays, we recommend using your work address or an address where someone will be at home to sign for your package as your delivery address. Whilst we endeavour to deliver within the stated time, we cannot be held responsible for any delays caused by the customs clearance of the destination country. There might in some cases be some unforeseen cases regarding delivery to your destination, in this instance we shall not be held liable. You will need to cover the ingoing customs cost or taxes should any be incurred in shipping to your destination. Please do not refuse any delivery. Refused deliveries will incur the cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return costs in the case of refused deliveries. If you have any questions regarding your delivery, please contact us.

SHIPPING INFO

FREE SHIPPING

As we offer free shipping for items over £45, items that are returned for a refund will be charged a shipping fee. For UK & Europe it is £6.00 and for USA it is £10.00 per order under £200.00. Any orders over £200.00 that are returned will be charged this fee per item whilst orders over £500.00 will be charged double per item. (If you would like more information regarding this, email returns@ivyekongfashion.co.uk

FAST DELIVERY SHIPPING:

Orders placed either with next working day delivery or next Saturday delivery will be charged a shipping fee when returned for the refund. For UK & Europe it is £6.00 and for US £10.00 per order under £200.00. Any orders over £200.00 that are returned will be charged this fee per item whilst orders over £500.00 will be charged double per item. The value paid for the faster delivery options is only an extra fee and will not be refunded.

IMPORTANT NOTICE:

– We do not cover shipping costs back to us.
– Sale items can only be returned for refund by credit note which can only be used in our online store.
– Your items should be sent back to us within 7 days of receipt by you. Late returns cannot be accepted and will be returned
to you.
– UK orders over £45 are shipped for free
– For international customers, orders should be returned within 14 days of receipts.

ANY OTHER INFORMATION

Shipping addresses must be correct as we are unable to redirect orders once they are on their way to you. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24-hour period were your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched. For PayPal payments, your shipping address must match with your PayPal address in order to avoid any delays. We work closely with our shipping partner to minimize the potential impact of custom delays for our international customers. To minimize delays, we recommend using your work address as your delivery address.

ORDERING

We generally restock most items within 14 working days. To be notified when an item restocks, please click the restock button next to the product and size selected.
Need further, more specific information on restocking for a particular item?
Click here to send an email

 

OUR ADDRESS

Dorset House, Regent Park, Kingston Road
Ashtead,
KT22 7PL
United Kingdom

Email us : info@ivyekongfashion.co.uk

OPENING HOURS

Monday to Sunday: 24 hours

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