PRIVACY POLICY | COOKIE POLICY

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PRIVACY POLICY 

Welcome to ivyekongfashion.com website.

By continuing to use our website and services after May 25th, 2018, you confirm your agreement to these new commitments and changes.

Your privacy and the security of your personal data are very important to IVY EKONG FASHION LTD. So we collect and manage your personal data with utmost care and take specific measures to keep it safe. Below you will find the main information on processing of your personal data by IVY EKONG FASHION in relation to your browsing on ivyekongfashion.com and the use of the services offered.

PERSONAL AND FINANCIAL DETAILS

IVY EKONG FASHION  do not currently store, or intend to store, personal or financial details (credit or debit card numbers) online. We do not pass any information to third parties, in order to assist fraud reduction and minimise credit risks. We do not share, trade, or give away any personal information that we receive regarding our customers. We are committed to protecting your privacy. We simply use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

What information do we collect and how do we use it?

IVY EKONG FASHION  collects the data which you provide to us when you conclude an order or make a purchase.   The domain name and e-mail addresses of visitors to our site and aggregate, not personally identifiable, information on what pages visitors access. We use this information to monitor the use of the site and to improve its performance, we also collect information you volunteer such as surveys, ordering and billing information, and comments.

In order to fulfil your order, we need to know your name, email address, mailing address, credit card number, and expiry date. We may also use the information we collect to occasionally notify you about important changes to the website, new services, and special offers we think you will find useful.

However, only with your express consent we will process your personal data to :

  • carry out commercial and promotional communication activities.
  • customise the site and commercial offers based on your interest.

How do we protect customer information?

When you make an order with us online, or access your account information, we use a secure server that is SSL encrypted, meaning all data is secure before being sent to us. Our website is SSL secured for your peace of mind. All payments are processed through a trusted third party payment gateways using PCI Encryption. All of the customer data we collect is protected against unauthorised access.

How do we allow customers to update or change the information we collect?

You may update or change information related to your account by updating your profile, accessible via the home page once you are logged in, or by sending us an email. We use cookies to enhance your shopping and browsing experience. The text in a cookie, by itself, only tells us that you have visited our site before, it does not store any personal information such as your name, email address, or phone number. Cookies are also used to maintain your shopping basket, data contained in the shopping basket is kept on our server and not in the cookie your machine is assigned to.

Advertising

Ivy Ekong Fashion uses re-marketing with google analytics to advertise. Online third party vendors, including google, may show Ivy Ekong Fashion adverts on sites across the internet. Ivy Ekong Fashion and third party vendors, including google, use first party cookies and third party cookies together to inform, optimise and serve ads based on previous visits to our website, to report how ads impressions, other uses of ad services and interaction with these ad impressions and ad service, are related to visits to Ivy Ekong Fashion.

Ivy Ekong Fashion also uses interest-based advertising and third party audience data through google analytics in order to optimise customer service and provide an easier shopping experience to IEF customers.

RIGHT TO ERASURE:

You have the right to erase any personal data processed by IVY EKONG FASHION at any time except for the following situations:

* You have an ongoing matter with Customer Service

* You have an open order which has not yet been shipped or partially shipped

* You have an unsettled debt with IVY EKONG FASHION , regardless of the payment method

* Your debt has been sold to a third party within the last three years or one year for deceased customers

* Your credit application has been rejected within the last three months

* If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

Your consent

By using our website, you consent to the collection and use of this information; if we decide to change our privacy policy, we will post those changes on this page and will inform you via your preferred contact method which  so that you are always aware of what information we collect, how we use it, and under what circumstance we disclose it.

At any time depending on the specific processing you may; revoke your consent to the processing, know which of your personal data we have in our possession ,know which of your personal data we have in our possession.

RIGHT TO COMPLAIN WITH A SUPERVISORY AUTHORITY:

If you consider IVY EKONG FASHION  to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.

If you have any comments and questions about privacy, please email us at info@ivyekongfashion.co.uk

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