SHIPPING INFORMATION

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IMPORTANT INFORMATION

Please ensure your shipping address is correct as we’re unable to redirect orders once they have been dispatched. Before we can ship your purchases, we may need to confirm your details with your card issuer and we endeavour to keep delays to a minimum.
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched. For PayPal payments, your shipping address must match your PayPal address in order to avoid any delays. We work closely with our shipping partners to minimise the potential impact of Customs delays on our international customers. To minimise delays, we suggest you order items to your work address or an address where someone will be in to sign for receipt.

UK DELIVERY INFORMATION

CHARGES

Delivery within the UK is free for all orders over £20. For UK orders below £20, you will be charged £4.99. We use UPS, Daily Mail, or Parcelforce as our UK delivery shipping partners and delivery will take approximately 2-3 working days. You also have a choice to pay for a next day delivery if you require your item sooner at a fee of £4.99.

NEXT DAY DELIVERY

In the case that an item is available for UK Next Day Delivery, it will be stated on the product. Orders need to be placed by 1pm GMT to qualify for next day delivery. We deliver the next working day, anytime up until 5:30pm. Orders placed on a Friday after 3pm GMT, or over the weekend, will be delivered on the following Tuesday if the item is in stock. We do not deliver on public or bank holidays. Next day delivery orders placed over a bank holiday will be dispatched on the next working day following the bank holiday, to be received by the customer the following day. There are some postcode exceptions where we cannot offer next day delivery. Click here for more info.

SATURDAY DELIVERY

Saturday delivery is for delivery on the first Saturday after the order is placed. If the order is placed during the week, it will be held and then dispatched in time to be delivered on the nominated Saturday. The reason for this service is to make it more convenient to shop during the week without concern that you will be at work when it is delivered. The same charges apply; free delivery for Saturday delivery on orders over £20, and a £4.99 charge for orders below £20.

RECEIPT OF GOODS

We recommend using using your work address, or an address where someone will be at to sign for your package. Please do not refuse any delivery as these will incur a £20 fee. Any refund made will be minus £20 in the case of refused deliveries. Please contact us if you have any delivery queries.

USA DELIVERY INFO

All orders to the USA take approximately 5-7 working days and a standard postage charge of £9.99 for the first two items, with an additional £4.99 for extra items due to extra weight. We use FedEx and Royal Mail International for USA deliveries. There is no next day delivery option on USA orders. Deliveries are made Monday – Friday, 8am to 7pm.
Please order by Monday to ensure delivery by Friday or Saturday depending on Customs’ policies in your state. You will be notified via email once your order has been dispatched. We use a signed-for delivery service so someone will need to be in to accept your delivery. If there is no-one in to sign for the delivery, a card will be left where you can arrange re-delivery or collect from the depot. To minimise delays, we recommend using your work address as your delivery address.
You will need to cover the ingoing Customs’ cost or taxes, should any be incurred in shipping to your destination. Please do not refuse any delivery as this will incur the cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return costs in the case of refused deliveries. If you have any questions or queries regarding your delivery, please contact us.

INTERNATIONAL DELIVERY

To view delivery times and charges for shipping to your country, please look in the drop down box on the checkout page. Standard delivery outside of the UK costs £9.99 for two items. Any additional items will incur an extra delivery charge of £4.99. We use UPS or Royal Mail International delivery. There is no next day delivery option for International Deliveries. Deliveries are made Monday – Friday, 8am to 7pm, there is no Saturday service available. We use a signed-for delivery service so someone will need to be at the address to accept your delivery. If there is no-one in to sign for the delivery, a card will be left where you can arrange re-delivery or to collect from the depot. To minimise delays, we recommend using your work address, or an address where someone will be at to sign for your package.
Whilst we endeavour to deliver within the stated time, we cannot be held responsible for any delays caused by Customs clearance at the destination country. In some cases there might be some unforeseen issues regarding delivery to your destination, in this instance we shall not be held liable. You will need to cover the ingoing customs cost or taxes, should any be incurred in shipping to your destination. Please do not refuse any delivery as this will incur the cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return costs in the case of refused deliveries. If you have any questions regarding your delivery, please contact us at info@ivyekongfashion.co.uk.

INSURANCE

Ivy Ekong Fashion insures each purchase during the time it is in transit until it reaches you. For this reason, we require a signature for all goods delivered. Once delivered successfully to you, you are responsible for the items. If your order is a gift, the person who signs for the gift order is accountable for your order, not us. If you have any questions, do not hesitate to contact us at info@ivyekongfashion.co.uk

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