REFUNDS POLICY

We have extended our returns policy.

From the 1st Of January 2021, you  can now return your unused items back to us within 14 days for a refund or an exchange. This applies to eligible items only. Underwear, jewellery, face mask,  and other items cannot be returned, exchanged or refunded. See our terms and condition for more details. 

REFUNDS POLICY

For full priced items, payments will be credited back to the original purchaser's credit or debit card. Returns for refund are processed within 2-3 working days of receiving the item. Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

We’re happy to process store credit refunds and these will be displayed as a code in your email inbox. This will be made available immediately after 2-3 days of processing and is valid all year.

Please note our usual SALE items are refunded via store credits only. There are some products that are only suitable for  store credit refunds. This  will be clearly stated at the front end of our website on such products. Please note, that when you order those products, you agree that we will only refund via store credit in the event of a return. 
We do not accept return or exchange for our 3 for £120 , £40 and below clearance sale. All clearance sale purchases are final.

IVY Ekong Fashion now offers private  custom  commission pieces suitable customers, these pieces will not be listed and sold on our website and cannot be returned for any reason. 

PAYMENT & PRODUCTION:

Full payment is required before any sourcing, pattern development or production commences. Payment confirms the client’s acceptance of the agreed design, specifications, price and Custom Made Terms & Conditions.

As these garments are individually made to the client’s specifications, all payments are non-refundable once production or sourcing has commenced.

CUSTOM-MADE / BESPOKE TERMS

  • All garments are custom-made exclusively for the client and are therefore final sale.
  • No returns, refunds or exchanges will be accepted due to change of mind, change in size, colour preference or other personal preference.
  • Full payment must be received before sourcing, pattern development or production begins.
  • Once payment has been received, any subsequent changes to the approved design, fabric, colour, measurements or specifications may incur additional charges.
  • The client is responsible for providing accurate measurements
  • Ivy Ekong Fashion will make every reasonable effort to achieve the approved design and agreed fit.
  • Estimated completion dates are provided in good faith and may be affected by fabric availability, supplier delays, shipping delays, or circumstances outside Ivy Ekong Fashion’s control.
  • All original patterns, technical specifications and design developments created by Ivy Ekong Fashion remain the intellectual property of Ivy Ekong Fashion unless otherwise agreed in writing.
  • Payment of the invoice constitutes acceptance of these terms and authorisation for Ivy Ekong Fashion to commence the project.


We do not return shipping fees. We ship most items for free. In the circumstance where you pay for a faster shipping or subscribe to our yearly VIP  shipping service, we will refund your eligible  order minus the shipping fees. More information can be found in our returns and refund policies. 

ORDER CANCELLATION POLICY:

Once an order is made, it cannot be cancelled. As processing begins immediately after an  order is placed. You can return the item if it is eligible for return based on our return/exchange policy and it will be refunded back to you. 

If in the event that the order is cancelled based on some reason on some rare circumstances, the customer will be charged a restocking fees of 2% of the order amount. 
If you have any questions about cancellation please contact us.