VOUCHER GIFT VOUCHER

Description

Whether you are looking for the perfect present for him or her or for a special occasion, why not choose the endless gifting possibilities of a Ivy Ekong Fashion Gift Vouchers? Redeemable  online, a gift voucher can be used against all items online. Ivy Ekong Fashion electronic gift voucher can be purchased  in any amount  you wish. Once purchased, the applicable voucher code will be emailed to you. Simply pass the code or email to the recipient and it can be used online to purchase any item(s) equivalent to the total amount in the voucher code. Your recipient won’t be paying a dime more unless they add more items to their cart that is more  than the amount gifted.

IMPORTANT INFORMATION
Please ensure your shipping address is correct as we’re unable to redirect orders once they have been dispatched. Before we can ship your purchases, we may need to confirm your details with your card issuer and we endeavour to keep delays to a minimum.
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched. For PayPal payments, your shipping address must match your PayPal address in order to avoid any delays. We work closely with our shipping partners to minimise the potential impact of Customs delays on our international customers. To minimise delays, we suggest you order items to your work address or an address where someone will be in to sign for receipt.

UK DELIVERY INFORMATION
CHARGES

Delivery within the UK is free for all orders over £45. For UK orders below £45, you will be charged £4.99. We use UPS, Daily Mail, or Parcelforce as our UK delivery shipping partners and delivery will take approximately 2-3 working days. You also have a choice to pay for a next day delivery if you require your item sooner at a fee of £4.99.

NEXT DAY DELIVERY
In the case that an item is available for UK Next Day Delivery, it will be stated on the product. Orders need to be placed by 1pm GMT to qualify for next day delivery. We deliver the next working day, anytime up until 5:30pm. Orders placed on a Friday after 3pm GMT, or over the weekend, will be delivered on the following Tuesday if the item is in stock. We do not deliver on public or bank holidays. Next day delivery orders placed over a bank holiday will be dispatched on the next working day following the bank holiday, to be received by the customer the following day. There are some postcode exceptions where we cannot offer next day delivery. Click here for more info.

SATURDAY DELIVERY
Saturday delivery is for delivery on the first Saturday after the order is placed. If the order is placed during the week, it will be held and then dispatched in time to be delivered on the nominated Saturday. The reason for this service is to make it more convenient to shop during the week without concern that you will be at work when it is delivered. The same charges apply; free delivery for Saturday delivery on orders over £45, and a £4.99 charge for orders below £45.

RECEIPT OF GOODS
We recommend using your work address, or an address where someone will be at to sign for your package. Please do not refuse any delivery as these will incur a £20 fee. Any refund made will be minus £20 in the case of refused deliveries. Please contact us if you have any delivery queries.

USA DELIVERY INFO
All orders to the USA take approximately 5-7 working days and a fast International postage charge of £14.99 for the first two items, with an additional £4.99 for extra items due to extra weight. You also have the choice of using an Economy International postage for £9.99. Any International order over £250 is shipped for free. We use FedEx and Royal Mail International for USA deliveries. There is no next day delivery option on USA orders. Deliveries are made Monday – Friday, 8am to 7pm.
Please order by Monday to ensure delivery by Friday or Saturday depending on Customs’ policies in your state. You will be notified via email once your order has been dispatched. We use a signed-for delivery service so someone will need to be in to accept your delivery. If there is no-one in to sign for the delivery, a card will be left where you can arrange re-delivery or collect from the depot. To minimise delays, we recommend using your work address as your delivery address.
You will need to cover the ingoing Customs’ cost or taxes, should any be incurred in shipping to your destination. Please do not refuse any delivery as this will incur the cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return costs in the case of refused deliveries. If you have any questions or queries regarding your delivery, please contact us.

INTERNATIONAL DELIVERY
To view delivery times and charges for shipping to your country, please look in the drop down box on the checkout page. Standard delivery outside of the UK costs £14.99 for two items and £9.99 respectively. Any International order over £250 is shipped for free. We use UPS or Royal Mail International delivery. There is no next day delivery option for International Deliveries. Deliveries are made Monday – Friday, 8am to 7pm, there is no Saturday service available. We use a signed-for delivery service so someone will need to be at the address to accept your delivery. If there is no-one in to sign for the delivery, a card will be left where you can arrange re-delivery or to collect from the depot. To minimise delays, we recommend using your work address, or an address where someone will be at to sign for your package.
Whilst we endeavour to deliver within the stated time, we cannot be held responsible for any delays caused by Customs clearance at the destination country. In some cases there might be some unforeseen issues regarding delivery to your destination, in this instance we shall not be held liable. You will need to cover the ingoing customs cost or taxes, should any be incurred in shipping to your destination. Please do not refuse any delivery as this will incur the cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return costs in the case of refused deliveries. If you have any questions regarding your delivery, please contact us at info@ivyekongfashion.co.uk.

INSURANCE
Ivy Ekong Fashion insures each purchase during the time it is in transit until it reaches you. For this reason, we require a signature for all goods delivered. Once delivered successfully to you, you are responsible for the items. If your order is a gift, the person who signs for the gift order is accountable for your order, not us. If you have any questions, do not hesitate to contact us at info@ivyekongfashion.co.uk

RETURNS
If for any reason you would like to return your purchase to us, Ivy Ekong Fashion does not issue a pre-paid return labels, you will have to pay for the cost of returning your item back to us, because we ship most items in the UK for free.
Garments must be returned in the same condition you received them in order for a refund or exchange to be considered. We are happy to accept for return, any garment that is unworn and still fitted with all security tags and labels. You must send the item back to us within 7 days of receipt for an exchange or refund. Please remember to indicate if you would like a refund or an exchange. Please note that jewellery , mugs, gift vouchers, lingerie, bodysuit , bikinis, swimwear, night wear, lipsticks, makeups, cannot be returned or exchanged, for hygiene purposes.

REFUNDS
All returns are refunded via store credit in the form of Ivy Ekong Fashion E-Gift Card. If the item is a sale item, the refund will be made with a credit note also, alternatively it can be returned for an exchange subject to item availability. We do not accept return or exchange for our 3 for £120 and £40 clearance sale. All clearance sale purchases are final.
Returns are usually processed within 5-7 working days of receiving the item. Store credit refunds will be available immediately after 5-7 days of processing and a credit note will be emailed to you for use in our online shop valid for one year.

EXCHANGE
If you would like an exchange, please remember to identify what item you would like in exchange. If you do not indicate that you want an exchange, we will go ahead and issue a refund . We are happy to exchange any garment that is unworn and still fitted with all security tags and labels. It must be dispatched to us within 7 days of receipt. Please follow the return instructions on the returns sheet enclosed with your parcel.
All exchanges are based on stock availability. You can exchange your item for another size or another item entirely, as long as the price of the new item is the same as the original being exchanged. If the replacement item is less expensive than the original, the difference will be refunded back to you via credit note which can only be used in our online store and is valid for 12 months. Alternatively, you may return the original item for a refund, and then purchase the new lower priced item. If the replacement item is more expensive than the original item, you will need to pay for the difference.
First exchanges are shipped free of charge, subsequent exchanges on the same order will incur a shipping charge of £4.99.
For further information, please follow the return instructions on the returns sheet enclosed with your parcel. If you have any questions regarding your return, please contact us and we will be happy to assist you.

SALE

We offer two types of sale. The usual sale and the £40 sale. Normal sale items can only be returned for a refund by credit note/ gift voucher. Which can be used online or in our pop up store when we do have any.

We do not accept return or exchange for our 3 for £120 or £40 clearance sale. All clearance sale purchases are final.

IMPORTANT NOTICE:
• We do not cover shipping costs back to us.
• Sale items can only be returned for refund by credit note, which can only be used in our online store.

We do not accept return or exchange for our 3 for £120 or £40 clearance sale. All clearance sale purchases are final.
• Your items should be sent back to us within 14 days of receipt by you. Late returns cannot be accepted and will be returned to you.
• UK orders over £45 are shipped for free if you choose free shipping at checkout.
• For international customers, orders should be returned within 28 days of receipt. Notify us before sending the item back to us.

OTHER IMPORTANT NOTICE:
Items must be sent back within 7 days of the delivery date.
Items must be unworn, unwashed, and have original tags attached.
Items must be free of stains, makeup, deodorant, or wear.
Bodysuits, swimwear, jewellery, and undergarments are non-returnable.
Beauty products, cosmetics, and accessories are non-returnable.
Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
Ivy Ekong Fashion does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we may not issue store credit. Please sales@ivyekongfashion.co.uk for assistance.)
Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.
Return drop-offs are not accepted at our Distribution Center or corporate office.