RETURNS AND REFUNDS POLICY

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RETURNS

If for any reason you would like to return your purchase to us, Ivy Ekong Fashion does not issue a pre-paid return labels, you will have to pay for the cost of returning your item back to us,  because we ship most items in the UK for free.
Garments must be returned in the same condition you received them in order for a refund or exchange to be considered. We are happy to accept for return, any garment that is unworn and still fitted with all security tags and labels. You must send the item back to us within 14 days of receipt for an exchange or refund. Please remember to indicate if you would like a  refund or an  exchange. Please note that jewellery , mugs, gift vouchers, lingerie, bodysuit , bikinis, swimwear, night wear, lipsticks, makeups,  cannot be returned or exchanged,  for hygiene purposes.

REFUNDS

All returns are refunded via store credit in the form of  Ivy Ekong Fashion E-Gift Card. If the item is a sale item, the refund will be made with a credit note also, alternatively it can be returned for an exchange subject to item availability.  We do not accept return or exchange for our 3 for £120 and  £40 clearance  sale. All clearance sale purchases are final.
Returns  are usually processed within 5-7 working days of receiving the item.  Store credit refunds will be available immediately after 5-7 days  of processing and a credit note will be emailed to you for use in our online shop valid for one year.

REFUNDS ON FREE SHIPPING, NEXT DAY OR SATURDAY DELIVERY

As we offer free shipping for items over £45, items that are returned for a refund will be charged a shipping fee so we can recoup the initial costs. This applies to Next Day Delivery and Saturday Delivery too. For returns within the UK & Europe, this is £3.99.
For returns from the USA,  we will charge £10 per order under £200, or £20 per order over £500. If you would like more information regarding this, email returns@ivyekongfashion.co.uk

EXCHANGE

If you would like an exchange, please remember to identify what item you would like in exchange. If you do not indicate that you want an exchange, we will go ahead and issue a refund . We are happy to exchange any garment that is unworn and still fitted with all security tags and labels. It must be dispatched to us within 14 days of receipt. Please follow the return instructions on the returns sheet enclosed with your parcel.
All exchanges are based on stock availability. You can exchange your item for another size or another item entirely, as long as the price of the new item is the same as the original being exchanged. If the replacement item is less expensive than the original, the difference will be refunded back to you via credit note which can only be used in our online store and is valid for 12 months.  Alternatively, you may return the original item for a refund,  and then purchase the new lower priced item. If the replacement item is more expensive than the original item, you will need to pay for the difference.
First exchanges are shipped free of charge, subsequent exchanges on the same order will incur a shipping charge of £4.99.
For further information, please follow the return instructions on the returns sheet enclosed with your parcel. If you have any questions regarding your return, please contact us and we will be happy to assist you.

SALE 

We offer two types of sale. The usual sale and the £40 sale. Normal sale items can only be returned for a refund by credit note/ gift voucher. Which can be used online or in our pop up store when we do have any.

We do not accept return or exchange for our 3 for £120 or  £40 clearance  sale. All clearance sale purchases are final.

IMPORTANT NOTICE:

• We do not cover shipping costs back to us.
• Sale items can only be returned for refund by credit note, which can only be used in our online store. 

  • We do not accept return or exchange for our 3 for £120 or  £40 clearance  sale. All clearance sale purchases are final.

• Your items should be sent back to us within 14 days of receipt by you. Late returns cannot be accepted and will be returned to you.
• UK orders over £45 are shipped for free if you choose free shipping at checkout. 
• For international customers, orders should be returned within 28 days of receipt. Notify us before sending the item back to us.

 

OTHER IMPORTANT NOTICE:

  • Items must be sent back within 14 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, jewellery, and undergarments are non-returnable.
  • Beauty products, cosmetics, and accessories are non-returnable.
  • Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
  • Ivy Ekong Fashion does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
  • Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we may not  issue store credit. Please sales@ivyekongfashion.co.uk for assistance.)
  • Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.
  • Return drop-offs are not accepted at our Distribution Center or corporate office.

 

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