RETURNS AND REFUNDS POLICY

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RETURNS

If for any reason you would like to return your purchase to us, you will have to pay for the cost of returning your item back to us because we ship most items in the UK for free.  All items returned worth over £60 will be charged a £6 return fee to cover our prior cost of shipping it out to you.
Garments must be returned in the same condition you received them in order for a refund or exchange to be considered. We are happy to accept for return, any garment that is unworn and still fitted with all security tags and labels. You must send the item back to us within 7 days of receipt. Please remember to indicate if you would like a refund or exchange. Please note that jewellery cannot be returned, exchanged, or refunded for hygiene purposes.

REFUNDS

If you choose to have a refund for your return, your payment will be credited back to the original purchase credit or debit card, minus £6 for items returned that originally qualified for free shipping. If the item is a sale item, the refund will be made with a credit note, alternatively it can be returned for exchange.
Returns for refund are usually processed within 2-3 working days of receiving the item, however, card refunds may take up to 10 business days for your bank to complete depending on their processing time. This can vary greatly between card issuers and is outside our control. Store credit refunds will be available immediately after 2-3 days processing and a credit note will be emailed to you for use in our online shop valid for one year.

REFUNDS ON FREE SHIPPING, NEXT DAY OR SATURDAY DELIVERY

As we offer free shipping for items over £45, items that are returned for a refund will be charged a shipping fee so we can recoup the initial costs. This applies to Next Day Delivery and Saturday Delivery too. For returns within the UK & Europe, this is £6.
For returns from the USA we will charge £10 per order under £200, or £20 per order over £500. If you would like more information regarding this, email returns@ivyekongfashion.co.uk

EXCHANGE

If you would like an exchange, please remember to identify what item you would like in exchange. If you do not indicate that you want an exchange, we will go ahead and issue a refund. We are happy to exchange any garment that is unworn and still fitted with all security tags and labels. It must be dispatched to us within 7 days of receipt. Please follow the return instructions on the returns sheet enclosed with your parcel.
All exchanges are based on stock availability. You can exchange your item for another size or another item entirely, as long as the price of the new item is the same as the original being exchanged. If the replacement item is less expensive than the original, the difference will be refunded back to you via credit note which can only be used in our online store and is valid for 12 months. Alternatively, you may return the original item for a refund and then purchase the new, lower priced item. If the replacement item is more expensive than the original item, you will need to purchase a gift card for the difference.
First exchanges are shipped free of charge, subsequent exchanges on the same order will incur a shipping charge of £4.99.
If you return any item bought as a sale item, you will not get a refund back to your method of payment. Please note that sale items can only be returned for refund by credit note which can only be used in our online store and is valid for 1 year.
For further information, please follow the return instructions on the returns sheet enclosed with your parcel and if you have any questions regarding your return, please contact us and we will be happy to assist you.

IMPORTANT NOTICE:

• We do not cover shipping costs back to us.
• Sale items can only be returned for refund by credit note, which can only be used in our online store.
• Your items should be sent back to us within 7 days of receipt by you. Late returns cannot be accepted and will be returned to you.
• UK orders over £45 are shipped for free.
• For international customers, orders should be returned within 14 days of receipt.

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